Aix Marseille Provence Metropolis

Our local authority wanted us to integrate new equipment without increasing staff numbers, by providing us with additional material resources and training. This allowed us to strengthen everyone's skills and redeploy existing staff to new sites.

The full-time equivalent (FTE) ratio is 1.7 per facility. Absenteeism due to illness, training, or leave does not impact the continuity of public service because we have a high capacity for action and responsiveness. Our ability to mobilize a specific resource or skill for an event is enhanced. Knowledge and expertise are shared. Increased motivation among agents who develop more varied skills and interests. We are able to carry out the majority of our operations in-house. We call on external companies for operations requiring expertise or technical skills that we do not possess. Reduction in operating costs.

The medium-term prospects are the pooling of interventions across the sports equipment network. We are also innovating by offering a service to municipalities whose facilities are not metropolitan, which also strengthens proximity, economies of scale, agility, internalized technical expertise…

The challenge: Being able to operate and manage older facilities lacking new technologies, alongside fully automated, new-generation installations. Facilitating the deployment and movement of technical teams across the metropolitan area. 17 aquatic facilities spread across 12 municipalities, with the two furthest facilities being 60km apart. The objectives: To guarantee a high-quality service, by intervening within reasonable timeframes without affecting the continuity of public service and the working conditions of the teams.